terms and conditions

  • Welcome to our Privacy & Cookies Statement.

    This document explains how FREE FROM SLEEP uses cookies and collects personal data obtained from you when you visit our website or mobile applications (collectively called ‘Applications’ in this statement for short).
    When we refer to ‘you’ or ‘your’ we mean the person using our Applications, attending the Event, or otherwise interacting with us.
    We care about being transparent with you about the information we collect and how we use it. This document explains how we collect and use your information when you engage with our Applications, purchase tickets to the Event, or otherwise interact with us. It also explains your rights over your information.

  • Free From Sleep T/A Nocturnal Events LTD, a company incorporated in England and Wales.
    Company Number: 11773115
    Registered Address: First Floor, 19 Willow Street, London, United Kingdom, EC2A 4BH.

  • Please refer to the Event’s Terms and Conditions for our over-18 age policy. Only over-18s can purchase tickets.
    If you are under 18, you must have permission from your parent or legal guardian to use our Applications, and they should read this Privacy & Cookies Statement.

  • Newsletters
    If you register for newsletters or request advance Event information, we collect your email and may request your name and contact number.

    Purchases
    When purchasing a ticket or other products, we collect necessary information such as name, age, email, physical address, date of birth and payment details. Proof of identity or age may be requested at the Event.

    Promotions, Competitions & Surveys
    We collect information necessary for participation, including name, age, email, physical address, date of birth and any additional information provided.

  • We collect technical information about your device including IP address, location, device identifiers, browser type, referral source, length of visit, and similar analytics data. This may be collected by third-party analytics providers and/or via cookies.

    We may also collect publicly available social media posts or comments related to our Events.

  • Ticket Agents & Service Providers
    We may receive your details from third-party ticket agents or payment providers to deliver the services you requested.

    Other Third-Party Sites
    We may receive your information from third parties where you have agreed for your data to be shared with us (e.g., for marketing).

  • How We Use the Information We Collect

    Marketing Purposes
    We may contact you via email, SMS, or phone for marketing, and you can opt out at any time.

    Legal Purposes
    We may use your information to enforce legal rights or protect the rights, property, or safety of our team or third parties.

    Detailed Uses
    We use your information to:

    • Provide services and products you request

    • Communicate with you and notify you of changes

    • Enhance your customer experience

    • Fulfil legal or contractual obligations

    Legitimate Interests include:

    • Sending personalised offers

    • Analysing purchasing behaviour

    • Conducting client satisfaction questionnaires

    With Consent we may:

    • Send newsletters and campaigns

    • Process information for purposes you have agreed to

    We retain billing information and other necessary data for up to 7 years for legal and accounting purposes.

  • Who We Might Share Your Information With
    We may share data with:

    • Selected partners and service providers (e.g., venues, security staff)

    • Third parties you have permitted for marketing

    • Advertisers (in anonymised/aggregated form)

    • Prospective buyers/sellers of our business

    • Legal or regulatory authorities where required

  • Cookies
    Cookies are small text files stored on your device to enhance your experience and improve how our Applications function.

    Types of cookies include:

    • Absolutely Necessary Cookies — required for basic site functionality

    • Performance Cookies — track usage and performance

    • Functionality Cookies — remember preferences

    • Targeting & Advertising Cookies — deliver personalised ads

      Managing Cookies
      You can manage cookie settings through your browser. Some features may not function properly if cookies are disabled.
      Useful resource: http://www.aboutcookies.org.

    Third-Party Cookies
    We may use third-party analytics such as:
    Google Analytics, Google Adwords, Facebook Pixel, Snapchat Pixel, Spotify Pixel, Twitter Pixel.

    Third-Party Content
    Our Applications may contain links to third-party sites that may also use cookies. Their privacy policies apply.

  • Your Rights
    You have the right to:

    • Opt out of marketing communications

    • Request access to your personal information

    • Request corrections to inaccurate information

  • Changes to This Privacy & Cookies Statement
    We reserve the right to make changes to this statement.
    Last updated: 20 November 2026